General Terms & Conditions
A legal disclaimer
Effective Date: March 28, 2025
Last Updated: January 8, 2026
People’s Thrift is an online resale marketplace that provides a convenient way for individuals to buy and sell secondhand clothing and accessories. These Terms of Use (“Terms”) form a legally binding agreement between you and People’s Thrift (“People’s Thrift,” “we,” “us,” or “our”), governing your use of our website, mobile applications, and any other related services or content we provide (collectively, the “Services”). By using our platform, you also acknowledge and agree to our Seller Terms and Privacy Policy, which are incorporated into these Terms by reference. People's Thrift is owned an operated by Somerton Creative.
Terms & Conditions
1. Overview of Services
People’s Thrift is an online resale marketplace where individuals can buy and sell secondhand clothing, shoes, and accessories. Unlike peer-to-peer marketplaces, we inspect, store, and fulfill merchandise on behalf of sellers. We verify the authenticity and quality of all items upon arrival before making them available for purchase.
2. Buyer & Seller Responsibilities
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Buyers: You agree to review product descriptions, photos, and store policies before making a purchase.
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Sellers: You must ensure that items sent to our warehouse match the descriptions and meet our acceptance criteria.
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Authenticity & Inspection: People’s Thrift is responsible for ensuring the authenticity and condition of goods sold through our platform. Items that do not pass inspection will not be listed for sale.
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Unaccepted Items: If an item does not meet our quality or authenticity standards, it will be responsibly donated, recycled, or otherwise handled as per our policy.
3. Returns & Refunds
We stand by fair and honest resale. If you change your mind, returns are accepted at the buyer’s expense. A 3% fee applies only when the entire order is returned; returning some items incurs no restocking fee. Returns must be made within:
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7 days of purchase for pick-up orders
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14 days of delivery for shipped orders
Please note: All Bargain Bin items (or any item priced under $10) are final sale and not eligible for return or refund. Items must be returned with their People's Thrift tag on and Brand New with Tag items must be returned with their original retail tag in order to receive a full refund.
To start a return, email us at hello@peoplesthrift.ca.
This restocking fee helps us cover non-refundable merchant fees and the cost of reprocessing and relisting items. As a small circular fashion shop, it allows us to keep doing what we do sustainably.
4. Payment & Fees
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Buyers must complete payments through our approved payment methods.
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Sellers may be subject to service fees for storage, fulfillment, and sales commissions, which will be disclosed at the time of listing.
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People’s Thrift reserves the right to withhold payments if fraudulent activity is suspected.
5. Disputes & Liability
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People’s Thrift is responsible for ensuring the authenticity and quality of listed items. However, we are not liable for issues beyond our inspection and fulfillment process.
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Any disputes should first be addressed through our resolution process.
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We are not responsible for lost or stolen packages once an item has been marked as delivered by the carrier.
6. Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse our marketplace policies.
7. Changes to Terms
People’s Thrift may update these Terms at any time. Continued use of our platform constitutes acceptance of any modifications.
For questions or concerns, please contact our support team: hello@peoplesthrift.ca