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FAQ
CUSTOMER FAQ
MERCHANT FAQ
People’s Thrift combines the best parts of several platforms into one seamless experience. Like Facebook Marketplace, our inventory is sourced from real people across the city—but instead of coordinating meetups or managing listings yourself, we handle everything for our merchants.
We also operate a bit like a mini version of Amazon: all items are stored, packed, and shipped from our local facility, so you can shop the closets of hundreds across the city with just one flat-rate shipping fee. This is a big difference from Poshmark or eBay, where you typically pay separate shipping costs for each seller.
At the end of the day, we’re a small, homegrown operation with a big vision—built by two local entrepreneurs who just want to make secondhand shopping more convenient, fair, and fun for everyone involved.
Yes! Every item is inspected and graded before it’s listed. We use three standard condition grades:
– Brand New with Tags
– Great – Like new, no visible signs of wear
– Good – Gently worn with minimal wear
Any specific flaws (if present) are clearly noted in the product description. While some items are brand new, all pieces should still be considered secondhand—minor variations or signs of prior ownership may exist.
We stand by fair and honest resale. If you change your mind, returns are accepted at the buyer’s expense. A 3% fee applies only when the entire order is returned; returning some items incurs no restocking fee. Returns must be made within::
• 7 days of purchase for pick-up orders
• 14 days of delivery for shipped orders
Please note: All Bargain Bin items (or any item priced under $10) are final sale and not eligible for return or refund. Items must be returned with their People's Thrift tag on and Brand New with Tag items must be returned with their original retail tag in order to receive a full refund.
To start a return, email us at hello@peoplesthrift.ca.
This restocking fee helps us cover non-refundable merchant fees and the cost of reprocessing and relisting items. As a small circular fashion shop, it allows us to keep doing what we do sustainably. Thank you for understanding.
Because each item is secondhand and unique, we encourage you to review all photos and descriptions carefully before purchasing. If you have a question about a garment, reach out to Customer Concierge—we’re happy to help!
Thank you for supporting circular fashion and helping us reduce waste!
We provide approximate garment measurements to help guide your sizing decision. Depending on the item, measurements are taken flat or on a silhouette form. Please note that slight variations may occur based on how the fabric stretches or where measurements are taken, but we do our best to ensure they’re as accurate as possible.
We ship Canada-wide from Toronto using affordable flat-rate options. Orders are typically packed in 1 business day with standard shipping service of 2-8 business days thereafter. Toronto orders typically arrive within 2 business days after dispatch. Shipping fees start from $8.99 in Ontario and $19.99 going east to Newfoundland and $14.99 going west to British Columbia. We don’t ship to the territories in Canada, the USA, or internationally.
See more details about our shipping policy on our shipping page.(https://www.peoplesthrift.ca/shipping-policy)
Yes, we can ship to PO Boxes. Depending on your location, additional shipping fees may apply. If extra shipping is required, we’ll contact you after your order is placed and before it ships. At that point, you may choose to proceed or cancel the order for a full refund. If you’d like to confirm shipping costs in advance, feel free to contact us before placing your order.
People’s Thrift gives back locally. A portion of our profits is regularly donated to community organizations doing meaningful work in our neighbourhoods.
Clothing that doesn’t fit our resale model is donated to shelters and social-support programs — ensuring nothing goes to waste and more people benefit from every closet clean-out.
Hi, we’re Angie Salih and Jamie Somerton — co-founders of People’s Thrift. We’re lifelong friends with a shared love of thrifting, a passion for grassroots entrepreneurship, and a drive to reimagine what secondhand can look like in the digital age. At a pivotal point in both our careers — and in the midst of a challenging job market — we chose to create the kind of company we’ve always wanted to be part of: one that’s rooted in community, grounded in ethical business practices, and committed to conscious consumption.
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