Question 1

What is People’s Thrift, and how does it work?

Accepted Answer

We’re a Canadian online thrift & consignment marketplace for premium, vintage, & elevated everyday fashion at fair prices. We source our pieces directly from people in our communities and share the revenue together.

Question 2

Are the items in good condition?

Accepted Answer

Yes! Every item is inspected and graded before it’s listed. We use three standard condition grades:

– Brand New with Tags
– Great – Like new, no visible signs of wear
– Good – Gently worn with minimal wear

Any specific flaws (if present) are clearly noted in the product description. While some items are brand new, all pieces should still be considered secondhand—minor variations or signs of prior ownership may exist.

Question 3

Where do you ship?

Accepted Answer

We ship Canada-wide from Toronto using affordable flat-rate options. Orders are typically packed in 1 business day with standard shipping service of 2-8 business days thereafter. Toronto orders typically arrive within 2 business days after dispatch. Shipping fees start from $9.99 in Ontario & Quebec, and $14.99 going east to Newfoundland and $13.49 going west to British Columbia. We don’t ship to the territories in Canada, the USA, or internationally.Delivery to rural areas in Saskatchewan, Manitoba, and Newfoundland may incur additional fees or may not be available at the standard rate. If this applies to your order, our team will contact you to confirm shipping costs and provide the option to update your delivery address or cancel the order.See more details about our shipping policy on our shipping page.

Question 4

Can I ship to a PO box?

Accepted Answer

Please note, our standard delivery service does not ship to PO boxes. If you place an order using a PO box address, we will contact you to either provide a revised shipping rate, update the delivery address, or offer to cancel your order.

Question 5

Where are you located? Do you have a storefront?

Accepted Answer

We’re based in South Etobicoke and currently operate online only. However, you may see us at local pop-ups throughout the year!

Question 6

Can I pick up my order?

Accepted Answer

Yes, we are offering pickup via Drop-off/Pick-up parking zones at the back of our building at 404 Royal York Rd. We will coordinate that with you upon order.

Question 7

How will I know if an item will fit me?

Accepted Answer

We provide approximate garment measurements to help guide your sizing decision. Depending on the item, measurements are taken flat or on a silhouette form. Please note that slight variations may occur based on how the fabric stretches or where measurements are taken, but we do our best to ensure they’re as accurate as possible.

Question 8

Can I return or exchange an item?

Accepted Answer

We stand by fair and honest resale. If you change your mind, returns are accepted at the buyer’s expense, and refunds are issued less the original shipping cost to the customer. A 3% fee applies only when the entire order is returned; returning some items incurs no restocking fee. Returns must be made within:

• 7 days of purchase for pick-up orders
• 14 days of delivery for shipped orders
​
Please note: All items priced under $10 are final sale and not eligible for return or refund. Items must be returned with their People's Thrift tag on and Brand New with Tag items must be returned with their original retail tag in order to receive a full refund.
​
To start a return, email us at hello@peoplesthrift.ca.
​
This restocking fee helps us cover non-refundable merchant fees and the cost of reprocessing and relisting items. As a small circular fashion shop, it allows us to keep doing what we do sustainably. Thank you for understanding.

Because each item is secondhand and unique, we encourage you to review all photos and descriptions carefully before purchasing. If you have a question about a garment, reach out to Customer Concierge—we’re happy to help!

Thank you for supporting circular fashion and helping us reduce waste!

Question 9

What makes you different from Facebook Marketplace, Poshmark, or eBay?

Accepted Answer

People’s Thrift combines the best parts of several platforms into one seamless experience. Like Facebook Marketplace, our inventory is sourced from real people across the city—but instead of coordinating meetups or managing listings yourself, we handle everything for our merchants.

We also operate a bit like a mini version of Amazon: all items are stored, packed, and shipped from our local facility, so you can shop the closets of hundreds across the city with just one flat-rate shipping fee. This is a big difference from Poshmark or eBay, where you typically pay separate shipping costs for each seller.

At the end of the day, we’re a small, homegrown operation with a big vision—built by two local entrepreneurs who just want to make secondhand shopping more convenient, fair, and fun for everyone involved.

Question 10

How are prices set?

Accepted Answer

We price each item thoughtfully—based on fair market value, original retail price, condition, and current demand. Our goal is always to strike the right balance between affordability for buyers and fair return for our sellers—making secondhand a win for everyone.

Question 11

Are your items authenticated?

Accepted Answer

People’s Thrift makes reasonable efforts to verify the authenticity and quality of all listed items through our review and inspection process. However, authenticity cannot be guaranteed, and People’s Thrift shall not be liable for any inaccuracies, undisclosed defects, or authenticity issues that are not reasonably detectable during inspection.

Question 12

What types of items do you sell?

Accepted Answer

We offer a curated selection of mid-range brands across men’s and women’s clothing, accessories, and seasonal styles. Our inventory is refreshed regularly, so there’s always something new to discover.

Question 13

How does People’s Thrift support the community?

Accepted Answer

People’s Thrift gives back locally. A portion of our profits is regularly donated to community organizations doing meaningful work in our neighbourhoods.

Clothing that doesn’t fit our resale model is donated to shelters and social-support programs — ensuring nothing goes to waste and more people benefit from every closet clean-out.

Question 14

How do I stay updated on new arrivals and promotions?

Accepted Answer

Sign up for our email list or follow us on Instagram for first access to fresh finds, discount codes, and community events.

Question 15

What's your story? Why did you create People's Thrift?

Accepted Answer

Hi, we’re Angie Salih and Jamie Somerton — co-founders of People’s Thrift. We’re lifelong friends with a shared love of thrifting, a passion for grassroots entrepreneurship, and a drive to reimagine what secondhand can look like in the digital age. At a pivotal point in both our careers — and in the midst of a challenging job market — we chose to create the kind of company we’ve always wanted to be part of: one that’s rooted in community, grounded in ethical business practices, and committed to conscious consumption.

FAQ