Return Policy
A legal disclaimer
People’s Thrift is an online resale marketplace offering a curated selection of secondhand clothing and accessories. By making a purchase through our platform, you acknowledge and accept that all items are pre-owned and sold “as-is.”
While we may accept returns under certain conditions, all return requests are reviewed at our discretion and may be subject to a restocking fee. Items priced under $10 (Bargain Bin) are final sale and not eligible for return or refund.
People’s Thrift is owned and operated by Somerton Creative.
Refund Policy - the basics
We stand by fair and honest resale. If you change your mind, returns are accepted at the buyer’s expense, with a 10% restocking fee, within:
• 7 days of purchase for pick-up orders
• 14 days of delivery for shipped orders
Please note: All Bargain Bin items (or any item priced under $10) are final sale and not eligible for return or refund.
To start a return, email us at hello@peoplesthrift.ca.
This restocking fee helps us cover non-refundable merchant fees and the cost of reprocessing and relisting items. As a small circular fashion shop, it allows us to keep doing what we do sustainably. Thank you for understanding.
Because each item is secondhand and unique, we encourage you to review all photos and descriptions carefully before purchasing. If you have a question about a garment, reach out to Customer Concierge—we’re happy to help!
Thank you for supporting circular fashion and helping us reduce waste!
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